• Phoenix Cleaning Services Ltd, Quadrant House, Broad Street Mall, Reading, Berkshire, RG1 7QE
  • Mon-Fri 09:00– 17:30

Co-Space provides dedicated office space for businesses, from drop-in meeting rooms to permanent office suites. They recently launched their latest location in Reading, transforming Quadrant House, above the Broad Street Mall, into a brand-new coworking location. Given the current pandemic, cleanliness and hygiene are vitally important, and we spoke with Co-Founder and CEO of Co-Space, William Stokes, to find out how Phoenix Cleaning Services are helping them keep their patrons safe:

“We were introduced to Phoenix by our contractors, who used them for their ‘Sparkle Clean’ service, and off the back of that, we were really impressed with not only the level of detail they undertook but also their commitment and teamwork. Phoenix Director, and our point of contact, Gavin Turner was here until really late on several occasions, and the way he spoke to his team was great. That made us realize he was the guy we wanted to work with.

 

“He communicated in a sincere and heartfelt way with his team, which was a breath of fresh air. You often see people in management talk down to their team, but he spoke to them all as though they were in the same boat and in it together. That really matters to us, because we’re the same way – we have a collaborative relationship with our whole team too!

 

“The on boarding process with Phoenix was brilliant. We had a few backs and forth exchanges to agree on the requirements for the space and Gavin even came in person to supervise the first clean. That made the whole process easier, as he was able to get a real sense of the work required. We had really good, regular communication via email, and on-site too.

 

“Gavin was always available for a chat to discuss the project and reassure us that what needed was being done. We experienced absolutely brilliant customer service from all the staff too. The team was very friendly and accommodating to anything we needed. They are brilliant people to chat to and so easy to get on with. That definitely helps!

 

“They were extremely reactive, and worked well with us, especially as our requirements were changing all the time; they handled that really well. For example, Phoenix had a cleaner organized to come one day, but when they found out we have a photo shoot scheduled for the day before, they pulled that clean forward to the day before, got some extra cleaners in, and even Gavin came back late that night and the next morning to ensure the job was done.

 

“Phoenix’s response to any needs that have cropped up has been great. It’s the attention to detail that matters! When cleaning the floors, Gavin was moving desks and chairs out of the way to ensure he fully cleaned everywhere, never leaving anything untouched. Those little things go a long way and put them miles ahead of other cleaning services we’ve used in the past. Ultimately, they get the job done, by any means, and for us as a venue, there’s so much value in that.

“For us, it’s about long-term relationships and finding people we can work with day in and day out. That really came across with Phoenix. They really listened to what we needed, and completely understood what we were trying to achieve; then they delivered it. We were absolutely delighted with the results. If you’re considering using Phoenix, I’d highly recommend getting them involved and letting them show you what they can do! “Quality cleaning isn’t something you often think about until you need it, but they just deliver a great service. Easy, transparent, and very affordable. What cleaning comes down to is the level of detail – and Phoenix certainly has that!”

Co-Space provides dedicated office space for businesses, from drop-in meeting rooms to permanent office suites. They recently launched their latest location in Reading, transforming Quadrant House, above the Broad Street Mall, into a brand-new coworking location. Given the current pandemic, cleanliness and hygiene are vitally important, and we spoke with Co-Founder and CEO of Co-Space, William Stokes, to find out how Phoenix Cleaning Services are helping them keep their patrons safe:

“We were introduced to Phoenix by our contractors, who used them for their ‘Sparkle Clean’ service, and off the back of that, we were really impressed with not only the level of detail they undertook but also their commitment and teamwork. Phoenix Director, and our point of contact, Gavin Turner was here until really late on several occasions, and the way he spoke to his team was great. That made us realize he was the guy we wanted to work with.

“He communicated in a sincere and heartfelt way with his team, which was a breath of fresh air. You often see people in management talk down to their team, but he spoke to them all as though they were in the same boat and in it together. That really matters to us, because we’re the same way – we have a collaborative relationship with our whole team too!

“The onboarding process with Phoenix was brilliant. We had a few backs and forth exchanges to agree on the requirements for the space and Gavin even came in person to supervise the first clean. That made the whole process easier, as he was able to get a real sense of the work required. We had really good, regular communication via email, and on-site too.

“Gavin was always available for a chat to discuss the project and reassure us that what needed was being done. We experienced absolutely brilliant customer service from all the staff too. The team was very friendly and accommodating to anything we needed. They are brilliant people to chat to and so easy to get on with. That definitely helps!

“They were extremely reactive, and worked well with us, especially as our requirements were changing all the time; they handled that really well. For example, Phoenix had a cleaner organized to come one day, but when they found out we have a photoshoot scheduled for the day before, they pulled that clean forward to the day before, got some extra cleaners in, and even Gavin came back late that night and the next morning to ensure the job was done.

“Phoenix’s response to any needs that have cropped up has been great. It’s the attention to detail that matters! When cleaning the floors, Gavin was moving desks and chairs out of the way to ensure he fully cleaned everywhere, never leaving anything untouched. Those little things go a long way and put them miles ahead of other cleaning services we’ve used in the past. Ultimately, they get the job done, by any means, and for us as a venue, there’s so much value in that.

“For us, it’s about long-term relationships and finding people we can work with day in and day out. That really came across with Phoenix. They really listened to what we needed, and completely understood what we were trying to achieve; then they delivered it. We were absolutely delighted with the results. If you’re considering using Phoenix, I’d highly recommend getting them involved and letting them show you what they can do! “Quality cleaning isn’t something you often think about until you need it, but they just deliver a great service. Easy, transparent, and very affordable. What cleaning comes down to is the level of detail – and Phoenix certainly has that!”